Frequently Asked Questions

Everything you need to know about shopping with ALDO Saudi Arabia

What are the shipping options and delivery timelines within Saudi Arabia?

We offer standard delivery across all major cities in KSA, including Riyadh, Jeddah, and Dammam. Orders are typically processed within 1-2 business days and delivered within 3-5 business days.

How can I return or exchange a product I purchased online?

You can return or exchange your items within 14 days of receipt, provided they are in their original packaging and unworn. You can initiate a return through our online portal or visit any ALDO store in Saudi Arabia for an exchange.

What payment methods do you accept?

We accept a variety of secure payment methods including Mada, Visa, MasterCard, Apple Pay, and Cash on Delivery (COD) for most locations within the Kingdom.

How do I ensure I am choosing the correct shoe size?

We provide a comprehensive size guide on every product page. Since ALDO follows international sizing standards, we recommend measuring your foot in centimeters and referring to our conversion chart for the perfect fit.

Can I track my order once it has been shipped?

Yes, once your order is dispatched, you will receive an email and SMS with a tracking number and a link to our courier partner's website to monitor your shipment's progress.

Are the products sold online the same as those in physical ALDO stores?

Absolutely. All products sold on our official Saudi Arabia website are 100% authentic and identical to the premium footwear and accessories found in our retail boutiques.